Do I need an account to make a purchase?

No, just add to basket and proceed to checkout. We offer guest checkout. If you would like to create an account, you can save all of your address details for quick future checkouts.

How long will it take to be delivered?

Most orders are dispatched the same working day (we have a 2pm order cut off, orders placed after this time may be dispatched the following working day). Orders placed over the weekend and bank holidays will be dispatched on the next working day. There are delivery speed options at checkout ranging from economy to express.

Can I collect my order?

Yes, our warehouse is located in Billingham, Teesside. Our full address is on our contact page. Simply choose collection at checkout. We will send you an email with our opening times and address when your order is ready to collect.

What is the returns policy?

Please see our returns policy for the latest up-to-date information. 

How do I contact Inerra.co.uk?

Please see our contact page which shows our email and telephone number.