Contact us

We’d love to hear from you. Telephone is available 9am to 4.30pm Monday to Friday. For outside these hours, please send us an email. Alternatively you can complete our contact form and a member of our team will contact you as soon as possible.
By phone

Call 01642561278

By email

By post
Gem Supplies International Ltd, Unit C2, Bentley Avenue, Cowpen Lane Industrial Estate
TS23 4BU

Contact form

Frequently Asked Questions:

Do I need an account to make a purchase?

No, simply add to basket and proceed to checkout. We offer guest checkout. If you would like to create an account, you can save all of your address details for quick future checkouts.

How long will it take to be delivered?

Most orders are dispatched the same working day (we have a 2pm order cut off, orders placed after this time may be dispatched the following working day). Orders placed over the weekend and bank holidays will be dispatched on the next working day.
There are delivery speed options at checkout ranging from economy to express.

Can I collect my order?

Yes, our warehouse is located in Billingham, Teesside. Our full address is on our contact page. Simply choose the collection option at checkout. We will send you an email with our opening times and address when your order is ready to collect.

What is the returns policy?

Please see our returns policy for the latest up-to-date information.