Contact Us

Our email and message system is monitored and open 7 days a week. Our phone lines are open 9am - 5pm Mon- Fri.

Telephone Number 01642561278

Email Address

Address Gem Supplies International Ltd, Unit C2, Bentley Avenue, Cowpen Lane Industrial Estate
TS23 4BU

Frequently asked questions:
How do I make a payment?
Please purchase your item through the online checkout. The online checkout will accept Visa, Mastercard, Maestro and Paypal.
What is the returns process?
If you would like to return your purchase, please contact us through the online contact form. Our full range of terms and conditions are
available through the link at the top of our homepage.
Can I cancel an order? Yes you can cancel your order. However some items are processed and dispatched immediately once payment has processed. In these cases, please open a return request through the online contact form.
How do I track my order?
After we dispatch your item, you will recieve a tracking number via email
What if I miss my delivery?
Please see the 'Delivery' link at the top of the homepage
There is a problem with my order, or my item is damaged
Simply contact us through the online contact form
What is your Returns Policy?
We offer 30-days returns. Please see our detailed returns policy page (link on homepage)