Delivering to the EU and Worldwide - Shipping Terms

Delivering to the EU and Worldwide - Shipping Terms

How does it work?

The courier will phone or email you to pay any import fees once the goods enter the delivery country. This will vary depending on the order amount, country, and class of goods. Once the duty has been paid, the goods will be released for delivery.

Once you choose a country other than the UK as your delivery country at checkout, the delivery cost will vary depending on the basket value. There is no VAT added at checkout if you choose Ireland or the EU as a delivery country.

1. We operate on a Delivery Duty Unpaid basis. 

2. This means that you will pay no duty or vat to us at the time of ordering. Provide us as much information as possible, including phone numbers, email address, EORI and vat number if possible. Lack of information can cause non-deliveries or delays at customs.

3. We will provide our courier with the value of the products and the HS commodity code for the products you have ordered.

4. We will then dispatch your order.

5. Before delivery is made, the courier will contact you to pay the duty. This can vary depending on country. 

6. If you refuse to pay the duty the order will be returned to us. 

7. We will refund your order once it is returned to us, minus any costs. The costs incurred to us include packaging, restocking and original delivery paid. Plus any other costs incurred to us to process and ship your order.

8. Our responsibility is to ship the order to the country of destination. 

"Unlike DDP (delivery duty paid), where the seller takes the most responsibility for delivery costs all the way up to the consignee’s doorstep, DDU requires the consignee to take the responsibility of costs, and oftentimes physical delivery, once they have signed for the shipment."

How Does DDU Work?

Under the terms of DDU, the seller is required to deliver goods to the agreed-upon destination in the country of importation. The buyer would then be responsible for the rest of the costs and further delivery of the shipment unless other terms have been laid out ahead of time. This includes duty still to be paid. 

Buyer and Seller Obligations of DDU

1. Providing the goods to the buyer

The supplier is responsible for delivering both the goods and an invoice or other documents that prove the buyer can legally take possession of the goods.

1. Payment

Pays for the delivered product.

2. Licenses and documentation

The seller is responsible for any licenses and formalities required to ship the goods to the agreed-upon destination where the buyer will pick them up.

2. Licences, authorisations and formalities

Arranges and pays for all necessary documentation, including licensing and official authorization for import clearance once the shipment has arrived in their country.

3. Shipping and insurance

The supplier is responsible for shipping the goods to the agreed-upon location. Insurance is not required, but the seller bears the risk burden for accidental loss, damage or theft of the goods up to the delivery location.

3. Shipping and Insurance

Takes possession of the goods at the main delivery location once they have arrived in their country. Takes physical and financial responsible for delivery to their own factory or storage facility. This includes paying for any customs, duty, or other various fees associated with importing and transportation from the initial delivery point. Insurance is optional, but advised since they will now take on the burden of risk for damage, theft or loss of the property.

In some cases, the seller provides transportation of the shipment inland to the final destination. But in these situations, under DDU terms, the buyer is still responsible for the risk and costs associated with that.

4. Delivery

The seller should deliver the goods alongside the ship at a specific agreed place on the port of origin

4. Taking delivery

The buyer must take the goods at the point of origin and the bear the costs / responsibility thereafter

5. Transfer of risks

Risk is transferred from the seller to the buyer once the goods are delivered to the destination country.

5. Transfer of risks

The buyer is responsible for any loss or damage to the goods from the time they have been delivered alongside the ship. If the vessel is delayed or doesn’t show up, the buyer must cover any additional expenses

6. Costs

The seller must pay for:

  • Delivery costs to the destination country
    Loading, labour and transportation costs up to the destination country
    Insurance up to the destination country (optional)
    Export duties and taxes
6. Costs

They buyer must pay for:

  • Import duties and taxes
  • Customs formalities in their country
  • Unloading costs
  • Delivery costs to their own facilities
7. Notice to the buyer7. Proof and Notice

The buyer must accept the seller’s delivery documents and provide a receiving time.